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Citibot sees growth as governments continue to serve virtually

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As local governments continue to deliver virtual services, a Charleston AI-powered chat technology company is seeing an increased adoption of its platform.

Formed in 2016, Citibot provides interactive chat solutions for local governments to support municipalities as they communicate and engage with residents. The company’s mission is to help governments be more accessible to every citizen.

Citibot CEO and founder Bratton Riley said the company has partnered with cities, towns and 311 centers that are experiencing higher demand for their services. Some of them are finding assistance through the Coronavirus Aid, Relief and Economic Security Act.

“Making municipal services more accessible and enhancing the resident experience have long been goals of local government, and the pandemic has expedited this transformation — in part due to the funding available through the CARES Act as well as governments’ increased mandate to innovate faster,” Riley said in a news release.

Residents can connect with their local government through Citibot’s automated communication tools — including interactive text chat, interactive text alerts and web chat. They can find relevant information, report an issue or ask staff a direct question.

Municipalities that have recently selected or implemented Citibot include Brownsville, Corinth and Wylie, Texas; Menifee, Calif.; Windsor Heights, Iowa; Capitol Heights, Md.; and Aurora, Colo.

“Citibot emerged as a clear leader in our RFP process as their chat solutions are built exclusively for local government, by a team who understands our unique needs,” Tod Kuntzelman, development process improvement manager with the city of Aurora, said in the news release. “We were fortunate to be able to leverage federal CARES Act funding to move forward on this important technology enhancement that will allow us to better serve our customers."

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